Return policy

Product Returns

At Maison Kaori, we want you to be completely satisfied with your purchases. If for any reason you are not satisfied with your order, you can return the products within 14 days from the date of receipt. Please read our return policy carefully below:

Return Conditions:

  1. Return Period: Returns must be made within 14 days of receiving your order.
  2. Product Condition: Products must be returned in their original condition, unused and in their original packaging.
  3. Proof of Damage: If you receive a damaged or broken product, please send us a clear photo of the product as well as the condition of the package in which it was delivered.
  4. Return Costs: Return costs are the responsibility of the buyer, except in the case of defective product or error on our part.

Return Procedure:

  1. Contact us: Send an email to contact@maisonkaori.com including your order number, a description of the problem and photos of the damaged product and the condition of the package.
  2. Evaluation: Once your request is received, we will evaluate the photos and inform you of the next steps. This may include a product replacement or refund.
  3. Return Shipping: If a physical return is necessary, we will provide you with a return label and instructions on how to return the product. Please note that the return shipping cost will be deducted from the final refund, unless the product is defective or we made an error.

Refunds:

  • Refunds will be issued via the original payment method used for purchase, upon receipt and inspection of the returned product.
  • Please note that initial delivery charges are non-refundable, except in the case of defective product or error on our part.

Non-Returnable Products:

  • For hygiene and safety reasons, some products cannot be returned if they have been opened or used, unless they are faulty.

We are committed to providing a pleasant and hassle-free shopping experience. If you have any questions or concerns regarding our return policy, please feel free to contact us at contact@maisonkaori.com or via the "contact us" page.

Thank you for choosing Maison Kaori.